A patient onboarding flow for a healthcare provider that cuts form fatigue and explains each step in plain language.
UX flows, UI design
2024
Process journal
Fewer fields, more trust
The original sign-up asked for everything at once. We split it into short, explained steps and moved optional questions to after the first appointment was booked.
Writing as interface
Every screen got one plain sentence explaining why the information was needed. Small change, big effect on drop-off in usability sessions.
Client details anonymised under NDA. Placeholder copy.
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